Where is my order?
Once your order has been placed you will recieve an email confirmation to the address provided at checkout. Your order will be shipped within 48 hours for priority/expedited shipping and within 72 hours for ground shipping. Once your order has been shipped from our warehouse you will recieve a confirmation email with your tracking information. All shipping times provided during checkout are an estimate and cannot guarantee the arrival time from our shipping partners.
In recent events, we have found that some orders are not scanned during transit and will show as 'pre-shipment' before unexpectedly arriving to you. If it has been longer than 72 hours with no tracking update please allow an addition 3-5 business days to see if your package turns up. Your order can also be stuck in transit showing no movement for a couple of days. Please additionally wait 3-5 business days and if your order still has not moved reach out to us at hello@shoplittlebuns.com.
Can I cancel my order?
It is possible to cancel your order as long as it has not been processed. We process orders quickly, so cancellations cannot always be accomodated. If your order has already been processed, you can return any unwanted products by filling out our return form. You can find this in the Return Center linked at the bottom of our site.
Can I make changes to my order?
If you need to change your address on file, it is possible if your order has not been processed. Reach out to hello@shoplittlebuns.com right away.
If you would like to edit the color or quanity of your order we will have to cancel your order and re-purchase the product of choice. If you would like to add onto your current order you can simply place a new order.
I made more than one order, can I combine shipping to reduce fees?
If at least one order was eligible for free shipping and neither order has been fulfilled, reach out to us at hello@shoplittlebuns.com and we will do our best to combine your order and refund your shipping charge.
If both orders were not eligible for free shipping (as a single order or combined) and neither order has been fulfilled, reach out to us at hello@shoplittlebuns.com and we will do our best to combine your order and refund one of your shipping charges.
If any of your orders have been fulfilled we will not be able to combine your order or offer a return on shipping fees.
What can I do if my order is going to the wrong address?
Once your order is fulfilled and handed off to the shipping service we are unable to redirect your package. You will need to reach out to USPS or UPS . *Fees can apply.
What should I do if my order is missing?
Reach out to us at hello@shoplittlebuns.com and we will file an insurance claim on your behalf. LittleBuns will not ship out a replacement order until we hear back from your claim. If you would like to re-purchase your items while you wait and return your initial shipment if found, you will still be responsible for return shipping fees.
I have recieved the wrong item(s).
If you have recieved the wrong item please reach out to our customer care team at hello@shoplittlebuns.com with your order number and photos showing the item and the size received.
There's an item missing from my order, what next?
If you received your order with an item missing please reach out to our customer care team hello@shoplittlebuns.com for further assistance.
I purchased a gift card, can I cancel or return it?
Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.
Do you offer gift wrapping or a card with a message?
We currently only offer a gift message option. You can write your message in the box that says “Sending a gift? Leave a note for LittleBuns to include with your shipment!” during checkout.
I want to include a gift message but forgot to add it during checkout, what should I do?
No worries! Send a message to hello@shoplittlebuns.com before your order is fulfilled and we will work our best to get the message into the gift.
How do I use a promotion code?
Once you are in checkout you will see a promotion code box on the right just below your order summary. Input the code and hit “Apply”. *We do not allow the stacking of discount codes.
My promotion code isn't working, what should I do?
There could be a couple reasons for this:
- The promotion code has expired
- Incorrect promotion code
Specific codes provided by our customer care team are linked directly to customer accounts. Please make sure you are logged in and try again. If your promotion code still does not work, please reach out to hello@shoplittlebuns.com and they can assist you further.
I missed the promotion, can I still apply it to my order?
If our promotion ended within 24 hours of you contacting us, we will honor the promotional rates . Reach out to our customer care team at hello@shoplittlebuns.com and we will create a 24-hour-only promotional code to apply to your purchase.
If it has been longer than 24 hours of our promotion ending, the promtion cannot be honored. Make sure to follow our Instagram @littlebuns and sign up for our newsletter for future promotions!
