Where is my order?
Once your order has been placed you will recieve an email confirmation to the address provided at checkout. Your order will be shipped within 48 hours for priority/expedited shipping and within 72 hours for ground shipping. Once your order has been shipped from our warehouse you will recieve a confirmation email with your tracking information. All shipping times provided during checkout are an estimate and cannot guarantee the arrival time from our shipping partners.
In recent events, we have found that some orders are not scanned during transit and will show as 'pre-shipment' before unexpectedly arriving to you. If it has been longer than 72 hours with no tracking update please allow an addition 3-5 business days to see if your package turns up. Your order can also be stuck in transit showing no movement for a couple of days. Please additionally wait 3-5 business days and if your order still has not moved reach out to us at hello@shoplittlebuns.com.
Can I cancel my order?
It is possible to cancel your order as long as it has not been processed. We process orders quickly, so cancellations cannot always be accomodated. If your order has already been processed, you can return any unwanted products by filling out our return form. You can find this in the Return Center linked at the bottom of our site.
Can I make changes to my order?
If you need to change your address on file or make any edits to your purchase, it is possible if your order has not been processed. Reach out to hello@shoplittlebuns.com right away.
I made more than one order, can I combine shipping to reduce fees?
If at least one order was eligible for free shipping and neither order has been fulfilled, reach out to us at hello@shoplittlebuns.com and we will do our best to combine your order and refund your shipping charge.
If both orders were not eligible for free shipping (as a single order or combined) and neither order has been fulfilled, reach out to us at hello@shoplittlebuns.com and we will do our best to combine your order and refund one of your shipping charges.
If any of your orders have been fulfilled we will not be able to combine your order or offer a return on shipping fees.
What can I do if my order is going to the wrong address?
Once your order is fulfilled and handed off to the shipping service we are unable to redirect your package. You will need to reach out to USPS or UPS . *Fees can apply.
What should I do if my order is missing?
We are pleased to offer Route Protection Plan. If your order is missing you can file a claim with Route by clicking here! Route will work internally in our system to either replace/refund your items. If you opted to remove the order protection then LittleBuns is not responsible for any lost/damaged items.
If this is the case we will still do everything we can to help locate your order by placing insurance claims with the selected shipping carrier. This can take 2-4 weeks for an answer and LittleBuns will not replace/refund any orders until the claim has been completed.
I have recieved the wrong item(s).
If you have recieved the wrong item please reach out to our customer care team at hello@shoplittlebuns.com with your order number and photos showing the item and the size received.
There's an item missing from my order, what next?
If you received your order with an item missing please reach out to our customer care team hello@shoplittlebuns.com for further assistance.
I purchased a gift card, can I cancel or return it?
Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.
Do you offer gift wrapping or a card with a message?
We currently only offer a gift message option. You can write your message in the box that says “Sending a gift? Leave a note for LittleBuns to include with your shipment!” during checkout.
Gift wrapping is available during select holidays for a limited time. You will be able to add this option by adding the item to the cart. During this offer you will find our wrapping selections in our GIFT WRAPPING collection that is located in our menu. If this menu is not visible it means we are not offering wrapping at this time.
I want to include a gift message but forgot to add it during checkout, what should I do?
No worries! Send a message to hello@shoplittlebuns.com before your order is fulfilled and we will work our best to get the message into the gift.
How do I use a promotion code?
Once you are in checkout you will see a promotion code box on the right just below your order summary. Input the code and hit “Apply”. *We do not allow the stacking of discount codes.
My promotion code isn't working, what should I do?
There could be a couple reasons for this:
- The promotion code has expired
- Incorrect promotion code
Specific codes provided by our customer care team are linked directly to customer accounts. Please make sure you are logged in and try again. If your promotion code still does not work, please reach out to hello@shoplittlebuns.com and they can assist you further.
I missed the promotion, can I still apply it to my order?
If our promotion ended within 24 hours of you contacting us, we will honor the promotional rates . Reach out to our customer care team at hello@shoplittlebuns.com and we will create a 24-hour-only promotional code to apply to your purchase.
If it has been longer than 24 hours of our promotion ending, the promtion cannot be honored. Make sure to follow our Instagram @littlebuns and sign up for our newsletter for future promotions!
